Trust & Safety
Your security and peace of mind are our top priorities. Learn how we protect you and your money.
Proactive monitoring of 12k+ events per minute with automatic escalation playbooks.
- Machine learning anomaly detection
- Dedicated SOC response team
- Automated account lockdown playbooks
How We Keep You Safe
Multiple layers of security protection working 24/7
Advanced Encryption
All sensitive data is protected with AES-256 encryption at rest and TLS 1.3 in transit.
- Military-grade 256-bit encryption
- End-to-end encryption for transactions
- Secure data storage with encryption keys
- Regular security audits and penetration testing
Multi-Factor Authentication
Add extra layers of security to your account with multiple authentication options.
- SMS verification codes
- Authenticator app support (Google, Authy)
- Biometric authentication (Face ID, Touch ID)
- Security keys and hardware tokens
Fraud Prevention
Advanced AI-powered systems monitor transactions 24/7 to detect and prevent fraud.
- Real-time transaction monitoring
- Machine learning fraud detection
- Suspicious activity alerts
- Automatic account protection measures
Account Monitoring
We keep a watchful eye on your account to identify unusual activity.
- 24/7 automated monitoring
- Login alerts from new devices
- Unusual transaction pattern detection
- Instant notifications for large transactions
Your Money, Protected
Industry-leading protections and guarantees
Your Money is Protected
FDIC insurance through our partner banks protects your balance up to $250,000.
FDIC InsuredZero Liability Protection
You're not responsible for unauthorized transactions reported within 60 days.
ProtectedSecure Infrastructure
Our systems are hosted on enterprise-grade infrastructure with 99.9% uptime SLA.
Enterprise GradeRegular Audits
Independent third-party security audits ensure we meet the highest standards.
SOC 2 CertifiedStay Safe: Best Practices
Simple steps you can take to protect your account
Protect Your Account
- Use a strong, unique password with at least 12 characters
- Enable two-factor authentication on your account
- Never share your password or security codes with anyone
- Log out when using public or shared computers
- Keep your contact information up to date
- Review your transaction history regularly
Avoid Scams
- Be cautious of unsolicited emails or calls asking for personal information
- Verify sender identity before clicking links or downloading attachments
- Never send money to people you don't know or trust
- Be wary of requests for immediate payment or urgent action
- Report suspicious communications to our support team
- Double-check recipient details before sending money
Secure Your Devices
- Keep your device operating system and apps updated
- Use a screen lock with PIN, password, or biometrics
- Install reputable antivirus and security software
- Avoid connecting to unsecured public WiFi networks
- Enable remote wipe capability for lost or stolen devices
- Download apps only from official app stores
Report Suspicious Activity
If you notice something unusual, here's what to do
Freeze Your Account
Immediately freeze your account from the app or website to prevent further unauthorized access.
Contact Support
Reach out to our 24/7 support team via phone, email, or live chat to report the issue.
Review Transactions
Work with our team to review unauthorized transactions and identify suspicious activity.
Investigation
Our fraud team investigates the issue and takes appropriate action to protect your account.
Resolution
We work to resolve the issue and restore any funds lost to unauthorized transactions.
Need Immediate Help?
Our security team is available 24/7 to assist you
Compliance & Certifications
Meeting the highest regulatory standards
FDIC Insured
Your funds are protected up to $250,000 through our partner banks
PCI DSS Level 1
Highest level of payment card industry security compliance
SOC 2 Type II
Independent audit of security, availability, and confidentiality
FinCEN Registered
Registered Money Services Business with federal oversight
Additional Resources
Learn more about security and safety
Your Security is Our Priority
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