E-Sign Disclosure & Consent
This disclosure explains how eWallet uses electronic signatures and records, your rights under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), and how to provide or withdraw your consent.
At a glance
- By using eWallet, you consent to receive and sign documents electronically.
- Electronic signatures and records are legally binding under federal law.
- You may withdraw consent at any time, but this may limit service availability.
- You can request paper copies of any document at no additional charge.
Manage your consent
Update your e-sign preferences or request paper copies of documents.
1. Introduction
JHD Investment Group LLC (d/b/a "eWallet," "we," "us," or "our") provides digital wallet services that require the exchange of important documents, disclosures, and communications. The Electronic Signatures in Global and National Commerce Act (E-SIGN Act) establishes that electronic records and signatures have the same legal validity as paper documents and handwritten signatures.
This E-Sign Disclosure & Consent document explains:
- The types of records we may provide electronically
- The hardware and software you need to access electronic records
- Your right to receive paper records instead
- How to withdraw your consent to electronic transactions
- How to update your contact information
2. Scope of Consent
By consenting to electronic signatures and records, you agree that we may provide the following types of documents to you electronically:
Account Documents
- Account opening agreements and disclosures
- Terms of Service and updates
- Privacy Policy and updates
- Fee schedules and pricing disclosures
- Account statements and transaction history
Transaction Documents
- Payment authorizations and confirmations
- Transfer receipts and records
- Dispute and chargeback notices
- Refund confirmations
Legal Notices
- Regulatory disclosures required by law
- Change of terms notifications
- Tax-related documents (1099 forms, etc.)
- Account closure notices
Communications
- Security alerts and fraud notifications
- Account activity notifications
- Marketing communications (with your consent)
- Customer support correspondence
3. Your Consent
By creating an eWallet account and using our services, you affirmatively consent to:
- Receive electronic records and disclosures instead of paper documents
- Use electronic signatures to sign agreements and authorize transactions
- Receive notices and communications via email, push notifications, or in-app messages
- Conduct transactions electronically through our platform
Consent is Voluntary
Your consent to electronic transactions is voluntary. However, if you do not consent, or if you later withdraw your consent, you may not be able to use certain eWallet services that require electronic signatures or communications.
Consent Duration
Your consent remains in effect until you withdraw it in writing or close your account. Withdrawing consent does not affect the legal validity of electronic records and signatures you provided before withdrawal.
4. Hardware & Software Requirements
To access, view, and retain electronic records, you will need the following:
For Mobile App Access
- iOS: iPhone running iOS 14.0 or later
- Android: Device running Android 8.0 (Oreo) or later
- Storage: Sufficient storage space to download and save documents
- Internet: Active internet connection (Wi-Fi or cellular data)
For Web Access
- Browser: Current version of Chrome, Firefox, Safari, or Edge
- JavaScript: Must be enabled in your browser
- Cookies: Must be enabled for authentication
- Screen: Minimum resolution of 1024x768
For Viewing Documents
- PDF Reader: Adobe Acrobat Reader or compatible PDF viewer
- Email: Valid email address capable of receiving attachments
- Printer: Access to a printer (optional, for printing records)
Keeping Records
We recommend that you print or download a copy of this E-Sign Disclosure and all other important documents for your records. You can do this by:
- Using your browser's print function (Ctrl+P or Cmd+P)
- Downloading PDFs when provided
- Taking screenshots on mobile devices
- Requesting paper copies from our support team
5. Withdrawing Consent
You have the right to withdraw your consent to electronic records and signatures at any time. To withdraw consent:
How to Withdraw
- Email: Send a request to support@ewallet.app with subject line "Withdraw E-Sign Consent"
- Mail: Send a written request to JHD Investment Group LLC, 830 Julie Rivers Dr, Suite 203, Sugar Land, TX 77478
- Phone: Call 1-877-827-0995 and speak with a customer service representative
Effects of Withdrawal
If you withdraw your consent:
- You may no longer be able to use certain eWallet services
- We will send future communications and documents via postal mail
- Processing of requests may take longer
- Withdrawal does not affect the validity of prior electronic transactions
Fees
There is no fee for withdrawing your consent. However, if you request paper delivery of documents that are normally provided electronically, we may charge a reasonable fee to cover printing and postage costs after the first request per calendar year.
6. Requesting Paper Copies
You may request a paper copy of any electronic record we have provided to you. To request paper copies:
- Contact support at support@ewallet.app
- Call 1-877-827-0995
- Specify which documents you need in paper format
Fees for Paper Copies
- First request per year: Free of charge
- Additional requests: $5.00 per document plus postage
- Account statements: First 12 months free, then $2.00 each
- Tax documents: Always free of charge
Paper copies will be mailed to your address on file within 10 business days of your request.
7. Updating Your Information
It is your responsibility to keep your contact information current to ensure you receive all electronic communications. To update your information:
In the App
- Go to Settings → Profile
- Update your email address, phone number, or mailing address
- Verify changes via email or SMS confirmation
Online
- Log in to your account at app.ewallet.app
- Navigate to Settings → Account Information
- Update and save your changes
Contact Support
If you need assistance updating your information, contact our support team at support@ewallet.app or call 1-877-827-0995.
8. Contact Us
If you have questions about this E-Sign Disclosure or need assistance with electronic records, please contact us:
- Email:support@ewallet.app
- Phone: 1-877-827-0995
- Mail: JHD Investment Group LLC (d/b/a eWallet), 830 Julie Rivers Dr, Suite 203, Sugar Land, TX 77478
For legal inquiries, contact our Legal Department at legal@ewallet.app.
