Licenses & Registrations
eWallet is a registered Money Services Business operating under federal FinCEN registration and applicable state regulatory frameworks. We partner with licensed and regulated financial institutions to provide our services.
Regulatory Status
- Registered with FinCEN as a Money Services Business (MSB)
- Legal Entity Identifier (LEI) issued via Bloomberg
- FDIC-insured partner banks for customer fund protection
- Operating under bank partner exemptions for state licensing
Important: eWallet is NOT a bank. Banking services and FDIC insurance are provided through our partner financial institutions.
Verify Our Registration
Our FinCEN registration and partner bank information can be verified through official regulatory channels.
1. Company Information
eWallet is operated by JHD Investment Group LLC, a company headquartered in Sugar Land, Texas.
Legal Name: JHD Investment Group LLC
Doing Business As (DBA): eWallet
Headquarters: Sugar Land, Texas, United States
Entity Type: Limited Liability Company
Regulatory Disclosure: eWallet is NOT a bank. All regulated banking and financial services are provided through our licensed partner financial institutions. We operate as a technology platform facilitating access to financial services provided by our partners.
2. Federal Registration
JHD Investment Group LLC is registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business (MSB) under the Bank Secrecy Act.
FinCEN MSB Registration
MSB Registration Number: 31000303711381
Registered Entity: JHD Investment Group LLC
Registration Type: Money Services Business (MSB)
Business Activities: Money Transmitter
Registration Status: Active
Compliance Obligations
As a registered MSB, we are subject to the following federal requirements:
- Bank Secrecy Act (BSA) compliance
- Anti-Money Laundering (AML) program requirements
- Customer Identification Program (CIP) under the USA PATRIOT Act
- Office of Foreign Assets Control (OFAC) sanctions compliance
- Suspicious Activity Report (SAR) filing obligations
- Currency Transaction Report (CTR) requirements
- Recordkeeping and reporting requirements
3. Legal Entity Identifier (LEI)
JHD Investment Group LLC holds a Legal Entity Identifier (LEI), a unique global identifier for legal entities participating in financial transactions.
LEI Number: 254900YVEEQAGIZLBY87
Issuing Organization: Bloomberg Finance L.P.
LEI Status: Active
The LEI system is a global standard established by the Financial Stability Board (FSB) to uniquely identify legal entities engaged in financial transactions, improving transparency in the global financial marketplace.
4. State Regulatory Framework
eWallet operates under applicable state regulatory frameworks through our partnerships with licensed financial institutions. Our bank partners hold the requisite state licenses and authorizations that enable us to provide services nationwide.
Regulatory Structure
Rather than obtaining individual state money transmitter licenses, we operate under a bank partnership model where our regulated partner banks provide the underlying financial services. This structure is common among fintech companies and is authorized under federal and state banking laws.
- Custodial Services: Provided by Chase Bank, a national bank regulated by the Office of the Comptroller of the Currency (OCC)
- Card Issuance: Cards issued by Sunrise Banks, N.A., Member FDIC, regulated by the OCC
- Payment Processing: ACH and RTP transactions processed through FDIC-insured partner banks
Note: Our partner banks maintain all necessary state and federal licenses and authorizations required to provide the underlying financial services. For information about our partners' regulatory status, please refer to the Banking Partners section below.
5. Banking & Custodial Partners
Customer funds are held in custodial accounts at FDIC-insured partner banks, providing protection and security for your deposits.
Custodial Bank
Chase Bank
- Role: Custodial bank for wallet funds
- Bank Type: National Bank
- Regulator: Office of the Comptroller of the Currency (OCC)
- FDIC Status: Member FDIC
Payment Processing Partner
Checkbook.io
- Role: Ledgering, settlement, ACH, RTP, and push-to-card operations
- Services: Payment processing infrastructure and bank connectivity
Wallet funds are held in custodial accounts at partner banks, including Chase Bank, through our service provider Checkbook.io. Funds held at FDIC-member banks may be eligible for FDIC pass-through insurance up to applicable limits, subject to regulatory requirements being met.
6. Card Issuing Partners
The eWallet Debit Card is issued and managed through partnerships with licensed card issuers and program managers.
Card Issuer
Sunrise Banks, N.A.
- Role: Card Issuer
- Bank Type: National Association
- FDIC Status: Member FDIC
- Regulator: Office of the Comptroller of the Currency (OCC)
Card Program Manager
Onbe
- Role: Card program management
- Services: Card issuance, transaction processing, cardholder services
Card Network
Mastercard
- Role: Card network
- Services: Global payment network and transaction processing
Required Disclosure: The eWallet Debit Card is issued by Sunrise Banks, N.A., Member FDIC, pursuant to a license from Mastercard.
7. Payment & Service Partners
We partner with industry-leading service providers to deliver secure and compliant financial services.
8. Security & Certifications
We maintain robust security controls and work with certified partners to protect your data and transactions.
PCI DSS Compliance
eWallet operates within a PCI DSS-compliant ecosystem through our certified payment partners.
Card funding, tokenization, and payment processing occur within PCI DSS-compliant environments provided by our authorized third-party processors. We do not store raw card numbers. Card details are tokenized and stored by PCI DSS-certified processors including Stripe.
SOC 2 Hosting
Our production systems are hosted in secure, audited data center environments.
Our production systems operate in SOC 2-certified data centers provided by Vultr, with enforced encryption, network segmentation, and audited access controls.
ISO 27001 Alignment
We follow industry-standard security practices aligned with international information security standards.
Our security controls align with ISO 27001 standards, and several of our service providers hold ISO 27001 certifications. We implement comprehensive security measures including encryption, access controls, and regular security assessments.
Data Protection
- End-to-end encryption for data in transit (TLS 1.3)
- AES-256 encryption for data at rest
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- 24/7 security monitoring and incident response
9. Verification Resources
You can verify our registrations and our partners' regulatory status through the following official channels:
eWallet / JHD Investment Group LLC
- FinCEN MSB Registry: Search for MSB #31000303711381 at fincen.gov/msb-registrant-search
- LEI Lookup: Search LEI 254900YVEEQAGIZLBY87 at gleif.org
Partner Bank Verification
- FDIC BankFind Suite: Verify partner bank FDIC insurance at banks.data.fdic.gov/bankfind-suite
- OCC Institution Search: Verify national bank charters at occ.treas.gov
10. Consumer Complaints
We are committed to addressing customer concerns promptly and fairly. If you have a complaint about our services, please follow these steps:
Step 1: Contact eWallet Directly
- Email: support@ewallet.app
- Phone: 1-877-827-0995
- Mail: eWallet Customer Support, 830 Julie Rivers Dr., Suite 203, Sugar Land, TX 77478
Step 2: Escalate to Compliance (if unresolved)
- Email: compliance@ewallet.app
- Response Time: Within 5 business days
Step 3: Regulatory Agencies
If your complaint remains unresolved, you may contact the following regulatory agencies:
- Consumer Financial Protection Bureau (CFPB):consumerfinance.gov/complaint
- Texas Department of Banking:dob.texas.gov
- Your State Banking Department: Contact your state's financial regulatory agency
11. Contact Compliance Team
For questions about our regulatory status, licensing, or compliance program, please contact our compliance team:
eWallet Compliance
830 Julie Rivers Dr., Suite 203
Sugar Land, TX 77478
Phone
1-877-827-0995
Hours
Monday - Friday
9:00 AM - 5:00 PM CST
Disclaimer: This page provides an overview of our regulatory status and partner relationships for informational purposes. Regulatory requirements and partner relationships may change. For the most current information, please contact our compliance team or refer to official regulatory sources. Nothing on this page should be construed as legal advice.